Delivery and Return Policy
Article 1 - Availability of products - Refunds
Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those indicated below.
The shipping times run from the date of registration of the order indicated on the order confirmation email.
For deliveries to the United States, the delivery time is 7 days from the day following the day the buyer placed their order, and according to the following terms and conditions : At the latest, the delay will be 30 working days after the conclusion of the contract.
For deliveries outside the United States, the delivery terms will be specified to the buyer on a case-by-case basis.
In the event of failure to meet the agreed delivery date or time, the buyer shall, before terminating the contract, require the seller to perform it within a reasonable additional period of time.
If the seller fails to do so after the expiry of this additional period, the buyer shall be free to withdraw from the contract.
The buyer must complete these successive formalities by e-mail at the following address : email@example.com .
The contract will be considered resolved upon receipt by the seller of the e-mail informing them of this resolution, unless the professional has performed in the meantime.
However, the buyer may immediately terminate the contract if the dates or deadlines seen above constitute for them an essential condition of the contract.
In this case, when the contract is cancelled, the seller is obliged to reimburse the buyer for the totality of the sums paid, at the latest within 14 days following the date on which the contract was cancelled.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The purchaser will then have the choice to request either the reimbursement of the sums paid within 14 days at the latest of their payment, or the exchange of the product.
Article 2 - Terms of delivery
Delivery means the transfer of physical possession or control of the goods to the consumer. The products ordered are delivered to the buyer by the seller's supplier in accordance with the terms and time specified above.
The products are delivered to the address indicated by the buyer on the order form, the buyer must therefore ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the parcel to be collected at the place and time indicated.
If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products...).
This verification is considered to have been carried out once the buyer, or a person authorized by them, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by e-mail within two working days following receipt of the item(s) and send a copy of this letter to the seller at the address indicated in the legal notice on the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions ...).
Article 3 - Delivery errors
The buyer must make to the seller on the day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or in quality compared to the indications on the order form.
Any claim made after this deadline will be rejected.
The complaint must be made by e-mail : firstname.lastname@example.org
Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, contact the support team at : email@example.com .
Return shipping charges are the responsibility of the seller.
Article 4 - Product Warranty
4-1 Legal guarantee of conformity
The seller guarantees the conformity of the good sold to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in the Consumer Code. In case of implementation of the legal guarantee of conformity, it is reminded that :
- The buyer has a period of 2 years from the delivery of the good to act;
- the buyer can choose between repairing or replacing the good, subject to the cost conditions provided by the consumer code;
- the buyer does not have to provide proof of the non-conformity of the good during the 24 months in the case of new goods (6 months in the case of second-hand goods), following delivery of the good.
4-2 Legal warranty for hidden defects
In accordance with the Civil Code, the seller is responsible for hidden defects that may affect the product sold. It will be up to the buyer to prove that the defects existed at the time of the sale of the product and are of such a nature as to render the product unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect.
The buyer may choose between cancellation of the sale or a reduction of the price in accordance with the Civil Code.
Article 5 - Right of withdrawal
Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, except for the return costs which remain the responsibility of the buyer.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing them to be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete products are not taken back.
The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt by letter will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the willingness to withdraw.
In case of exercise of the right of withdrawal within the above-mentioned period, the price of the product(s) purchased and the delivery costs shall be reimbursed.
The costs of return are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days from receipt by the seller of the products returned by the buyer under the conditions provided for above.
No exchange or refund is possible when the purchase is made with a promotional code, in particular during advertising campaigns of influencers or specific periods of the year.
The right of withdrawal cannot be exercised for contracts :
- the supply of goods purchased with a promotional code during commercial operations carried out by influencers or during specific periods of the year; - the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- the supply of goods made to the consumer's specifications or clearly personalized;
- the supply of goods which are liable to deteriorate or expire rapidly; - the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; - the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles; - the supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market which are beyond the trader's control;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of the spare parts and work strictly necessary to meet the emergency; - the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications; - the supply of digital content not supplied on a physical medium whose performance has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.
Article 6 - Force majeure
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions are considered as grounds for exoneration of the parties' obligations and lead to their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. In an express way, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party.
Article 7 - Applicable law
The present conditions of use of the site are governed by the law of Hong Kong and subject to the jurisdiction of the courts of the publisher's registered office, subject to a specific attribution of jurisdiction arising from a particular law or regulation.
Article 8 - Contact us
For any question, information on the delivery and return policy, or concerning the site itself, you can leave a message at the following address: firstname.lastname@example.org .